Help Centre

Ten guides covering everything from unboxing to firmware updates. Each takes a few minutes to read, and some also have a narrated audio version if you would rather listen.

New to TankSync? Read the guides in the Start Here order below. Connect the hub to your Wi-Fi (or choose offline mode), then pairing takes seconds: hold the hub's touch pad until the ring fills, and tap the tank unit.

Listen to the Guides

Narrated versions of the app guides. The setup and hardware guides changed with the new modular kit, so their audio has been taken down.

Start Here

Unbox, power up, pair the tank unit, and get your first reading.

Living With It

Tune the hub to your household, and add more tanks when you need them.

The App and Cloud Dashboard

All optional. Your hub works fully without any of it.

Keeping It Current

Updates are free for as long as you own the device.

For Makers and Developers

The Home Assistant integration is open source, and the hub speaks MQTT and a local REST API, so your data is never locked in. Earlier TankSync firmware and hardware files are public on GitHub.

Still Stuck?

Email support@smartghar.org with your order number, your hub's Device ID (on the Cloud tab of its web page), and a photo of the setup. We reply within 24 hours on weekdays. For order and delivery questions, write to orders@smartghar.org.

Also useful: Frequently Asked Questions · How TankSync Works · Smart Home and Automations · Returns and Warranty